We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@fourthsense.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. There will be an additional $ 6.95 USD deduction from the refund, for label usage. Items sent back to us without first requesting a return will not be accepted.
Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages, unless we made an error.
You can always contact us for any return questions at hello@fourthsense.co.
Please bear in mind that refund process may take up to 45 days due to shipping times, inspection process, validation and transaction process.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not accept returns on:
- Sale items
- Gift cards
- Broken / damaged products
- Used products
- Shipping costs
If there's anything not clear enough, please feel free to reach out.
We do not accept exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.